Policies

Shipping Policy:

• USA 3-7 working days
• UK 3-7 working days
• EU 3-7 working days
• CA-3-7 working days
• AU 3-7 working days 
• NZ-3-7 working days
• Germany 3-7 working days

Return and Refund Policy:

• 30-Day Satisfaction Guarantee: If you're not completely satisfied with your premium bag, you can return it within 30 days for a full refund or exchange.
• Condition of Returns: Bags must be returned in new, unused condition with all original tags and packaging intact.
• Personalized Items: Please note that personalized or customized bags are non-returnable unless there is a defect or error on our part.

Privacy Policy:

• Confidentiality: We respect your privacy and are committed to protecting your personal information. Your data will only be used for order processing and internal purposes, and will never be shared with third parties without your consent.
• Secure Transactions: Our website utilizes industry-standard encryption to ensure the security of your payment information during transactions.
• Opt-Out Options: You have the option to opt out of marketing communications at any time by adjusting your account settings or contacting our customer service team.

Terms of Service:

• Ownership: All products remain the property of CuddleHeartCarriers until full payment is received.
• Intellectual Property: The content and images on our website are protected by copyright and may not be reproduced without permission.
• Governing Law: Any disputes arising from the use of our website or services will be governed by the laws of [Jurisdiction].

Payment Policy:

• Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods for your convenience.
• Payment Security: Rest assured that your payment information is securely processed through encrypted channels to protect your sensitive data.

Customer Service Policy:

• Dedicated Support: Our knowledgeable customer service team is available to assist you with any questions or concerns you may have about our premium bags.
• Response Time: We strive to respond to all inquiries within 24 hours during business days.
• Care Instructions: We provide care instructions for maintaining the quality and longevity of your premium bag to ensure it remains in pristine condition for years to come.

Product Quality Assurance Policy:

• Authenticity Guarantee: We guarantee the authenticity of all our premium bags, sourced directly from reputable manufacturers and designers.
• Quality Control: Each bag undergoes rigorous quality control inspections to ensure it meets our high standards of craftsmanship and durability.
• Warranty Coverage: Many of our premium bags come with a manufacturer's warranty against defects in materials and workmanship for added peace of mind.